Privacy Policy
Last updated: 25 August 2026
Talk To Dot Ltd. Company number 17375197. Registered in England and Wales.
This privacy notice explains what to expect us to do with your personal information when you use Talk To Dot.
Who we are
Talk To Dot Ltd is the data controller for the personal information described in this notice. Our registered address is 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. This is not a correspondence address — email support@talktodot.app or call 0203 916 5734 to get in touch.
We are registered with the Information Commissioner's Office (ICO). Registration number: ZC229365.
What we collect, why, and on what basis
Under UK data protection law, we need a lawful basis for each way we use your personal information. Which basis applies affects which rights are available for that particular use — broadly: under contract you don't have the right to object; under legitimate interests you do have the right to object, but not to portability; under consent you can withdraw at any time. The full list of your rights is set out further down this page.
Providing the service (transcription, accounts, subscriptions)
Basis: Contract. We can't provide Talk To Dot without your email (to create and secure your account), your session and usage data (to run and bill the service), and your subscription/account records.
Also legitimate interests, for using session data (e.g. session duration, error rates) to monitor and improve service reliability — this benefits customers through a more dependable product, uses only data already generated by delivering the service, isn't used for profiling, and is what any subscriber to an ongoing service would reasonably expect.
Account security
Basis: Contract and legitimate interests. We use login activity and rate-limiting signals to protect accounts from unauthorised access and abuse, and keep accurate subscription records for resolving billing queries. This is limited to what's needed for account security and administration, and directly benefits you by protecting your account.
Post-signup survey
Basis: Explicit consent. Shortly after you sign up, we may show a short, optional survey — including a question asking how you'd best describe yourself (for example, a person with hearing loss, a family member or carer, or an interpreter or professional). Because an answer to that question may touch on health information, we only collect it with your explicit, freely-given consent: every question is skippable, and skipping has no effect on your account. The information you provide is a broad, self-described category — not a medical diagnosis — and is used only to help us prioritise which features to build next. It is never used to profile you, and is never shared or sold to anyone else. You can delete your survey responses at any time from your account page.
Website prospect survey
Basis: Explicit consent. If you leave your email via the newsletter/waitlist form or the coming-soon notify form on this website, we may also show an optional question asking how you'd best describe yourself (for example, a person with hearing loss, a family member or friend, a carer, a healthcare professional, or an interpreter) — the same question the in-app Post-signup survey above asks, offered here to visitors who haven't signed up for the app yet. Because an answer to that question may touch on health information, we only collect it if you choose to answer: the field is optional and left blank by default, and only selecting a specific option counts as consent. The information you provide is a broad, self-described category — not a medical diagnosis — and is used only to help us prioritise which features to build next. It is never used to profile you, and is never shared or sold to anyone else. If you later sign up for Talk To Dot using the same email address, your answer is copied into your account (so we don't ask you again) and this standalone record is deleted; if you never sign up, we delete it automatically after 12 months.
Service updates
Basis: Contract and legitimate interests. We may contact you about material changes to the service or its terms, or about service disruptions. This is limited to operational communications — not promotional — and is what any active subscriber would expect.
Marketing
Basis: Consent. If you opt in — for example via the checkbox on our contact form, or the post-signup survey above — we may send you marketing emails about new features and offers. This is always opt-in, never assumed, and you can withdraw consent and unsubscribe at any time.
Handling queries, complaints, and feedback
Basis: Legitimate interests, and contract where the query relates to your existing subscription. We use whatever you tell us when you contact us — via the in-app feedback form or support@talktodot.app — to respond to you. This is necessary to handle contact you initiated yourself, benefits you directly by resolving your issue, and is limited to what you choose to share with us.
Payment
We do not store your payment card or bank details. Payments are processed by Paddle.com, who act as the Merchant of Record for all Talk To Dot subscriptions — see "Where we get your information from" below for how Paddle fits in. Paddle's own privacy policy governs how it handles your payment information.
Your rights
- Access — ask for a copy of the personal information we hold about you.
- Rectification — ask us to correct inaccurate or incomplete information.
- Erasure — ask us to delete your personal information (you can also do this yourself for your account data, via your account page).
- Restriction — ask us to limit how we use your information.
- Objection — object to processing based on legitimate interests.
- Portability — ask us to transfer the information you gave us to another organisation, or to you, in a machine-readable format.
- Withdraw consent — where we rely on consent (e.g. future marketing), withdraw it at any time.
Not every right applies to every use of your data — see the basis-specific notes above. To exercise any of these rights, contact us at support@talktodot.app. We'll respond within one month. Read more on the ICO's website.
Audio data
Talk To Dot streams audio from your device's microphone to Speechmatics (our transcription provider) in real time. We do not store any audio recordings. Audio is processed in memory only and discarded immediately after transcription.
Cookies
Talk To Dot uses one cookie: a session cookie set by Supabase to keep you signed in. This cookie is strictly necessary for the service to work and does not require your consent.
The Talk To Dot marketing website (talktodot.app) uses Google Analytics to understand how people find and use the site. We ask for your consent before loading Google Analytics cookies, and record that choice so we don't ask again. You can withdraw consent at any time by clicking Decline in the cookie banner.
Where we get your information from
Directly from you — when you sign up, use the service, contact us, or leave your email for product updates via the website.
We also receive information from Paddle.com Limited, our payment processor and Merchant of Record. When you complete checkout via Paddle, Paddle sends us your subscription status, tier, and billing period dates via webhook, so we can activate and manage your subscription. Paddle acts as an independent controller — not our processor — for the payment, tax, and fraud-related data it handles as merchant of record for these transactions, and does not share your card or bank details with us.
Who we share your data with
We share data with the following processors, who act only on our instructions and for our purposes:
| Provider | What they do | Location |
|---|---|---|
| Supabase | Backend infrastructure — authentication (including magic link sign-in), database, storage, and serverless functions | UK |
| Speechmatics | Real-time transcription — receives your live audio stream and returns transcribed text; never retains audio after transcription | EU |
| Resend | Delivers transactional email (feedback and account-related notifications to our own support inbox) | US |
| Vercel | Hosts this website and the Talk To Dot app | US |
We also share information with our professional and legal advisors (e.g. our accountant), relevant regulatory authorities (e.g. HMRC, the ICO) where required, and anyone we're legally obliged to share information with (e.g. in response to a court order).
International transfers
Where a processor is based outside the UK, we make sure appropriate safeguards are in place:
| Provider | Country | Safeguard |
|---|---|---|
| Resend | United States | UK extension to the EU-US Data Privacy Framework ("UK data bridge") |
| Vercel | United States | UK International Data Transfer Agreement (IDTA) |
| Speechmatics | European Union | EU/EEA — recognised as adequate under UK GDPR |
Supabase's data for Talk To Dot is hosted in the UK (eu-west-2), so this doesn't currently involve an international transfer.
How long we keep your data
| What | How long |
|---|---|
| Account and authentication data (email, login records) | For as long as your account is active. Deleted immediately and permanently if you delete your account. |
| Subscription and billing metadata (tier, status, minutes used, renewal dates) | For as long as your account is active. If you delete your account, we keep this for 6 years afterwards to handle any billing dispute, chargeback, or tax query — the standard limitation period for contract claims in England and Wales. |
| Session and usage records | For as long as your account is active. If you delete your account, your individual session records are deleted, but your usage contributes to anonymised aggregate statistics (e.g. overall monthly totals) that can't be traced back to you or any other individual. |
| Post-signup survey responses | For as long as your account is active. If you delete your account, your individual response is deleted, but it contributes to anonymised aggregate statistics (e.g. overall counts per answer option) that can't be traced back to you or any other individual. |
| Website prospect survey responses (before signup) | Kept for up to 12 months, then automatically deleted if you never sign up. If you sign up using the same email address, your answer is copied into your account and this standalone record is deleted immediately. |
| Support correspondence (feedback, complaints, emails to support@talktodot.app) | Up to 24 months after your query is resolved, then deleted, unless we need to keep it longer to resolve an ongoing issue. |
| Cookie consent choice | Stored in your own browser (localStorage) until you clear your browser data or change your choice — we don't hold a central record of it. |
| Voice fingerprints / speaker photos | Not currently collected — retention terms will be added here before that feature ships. |
Paddle retains transaction records for as long as required by its own legal obligations as Merchant of Record — this is outside our control.
Changes to this policy
We'll notify you of significant changes by updating the date at the top of this page. Continued use of Talk To Dot after changes are published means you accept them.
How to complain
If you have any concerns about how we've used your personal information, contact us first at support@talktodot.app — we'll do our best to resolve it directly.
If you're not satisfied with our response, you can also complain to the ICO:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113 · ico.org.uk/make-a-complaint